Customer Satisfaction Specialist (m/f/x)

Büdingen, Hanau, Frankfurt am Main, Aschaffenburg, Gießen, Gelnhausen

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Energizing a new world with Exide Technologies Exide Technologies ( www.exidegroup.com ) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide EUR1.6bn energy storage solutions and services to customers worldwide, every year. Exide Technologies' Motion division develops top-quality traction batteries and chargers for electric vehicles. Our innovative lead-acid and lithium-ion batteries, power material-handling vehicles and robotics. We serve the OEMs, projects and the replacement market with our and our customer's top brands. For our growing Motion division in Büdingen (nearby Frankfurt am Main) at the earliest possible date we are looking for a: Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Aufgaben

The Customer Satisfaction Specialist is the direct link between customer and our company inside each Exide plant. He/she represents the voice of the customer inside Exide, and is responsible for assuring customer satisfaction, support solving problem activities and ensure timely answers in order to solve claims and customer problems. Assure compliance with customer requirements according to Exide´s policies and follow-up customer audits.
Implement all preventive and corrective actions and activities needed to meet all customer requirements.
Leading crossfunctional teams focused on customer expectations, needs and requirements.
Prepare, participate and follow up Customer Audits.
Responsible to review and analyze audit results and customer requests / claims and share it across the plant.
Participate and conduct internal audits (system, process and product).
Participate and monitor in new projects and product and process homologations and re-qualifications.
Perform awareness and training actions according to Customer requirements.
Monitoring and updating KPI´s related to the customer (PPM, warranties, non-conformities, claims status etc.).
Participate in working groups of problem solving, lessons learned, sharing and continuous improvement methodology (8D; FMEA; 6 sigma etc.).
Taking responsibility that all special characteristics are correctly reported in DFMEA and PFMEA, control plan and related documents
Follow internal escalation process when needed.

Profil

Knowledge and interpretation of international quality standards - mainly ISO 9001 and ISO TS 16949
Understanding and application of quality tools (SPC, 8D and FMEA)
Understanding customer requirements and focus on their satisfaction. Demonstrate deep understanding of customer's needs and expectations. Customer-orientated
Automotive company experience
Customer management
Project Management skills
Team work and relationship skills
Communication skills
Analytical skills
Very good knowledge of German and good knowledge of English

Wir bieten

We offer you a challenging, responsible and varied job in a modern, fast growing divison within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including:
Permanent contract
Competitive compensation
Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period)
Annual holidays: 30
Professional growth possibilities & learning opportunities
Collaborate with transverse teams and helpful colleagues
The option of leasing a company bike
Contribute to innovative projects
A real perspective of working in a dynamic environment